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PSS ID Number: Q221863 Article last modified on 03-02-2001 :2000,5,5.5 ====================================================================== ------------------------------------------------------------------------------- The information in this article applies to: - Microsoft Internet Explorer version 5 for Windows 98 - Microsoft Internet Explorer version 5 for Windows 95 - Microsoft Internet Explorer version 5 for Windows NT 4.0 - Microsoft Internet Explorer version 5.5 for Windows 2000 - Microsoft Windows 2000 Professional ------------------------------------------------------------------------------- IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe. SYMPTOMS ======== When you attempt to install Internet Explorer 5, you may receive the following error message: Windows Update Setup A previous program installation was never completed. You need to restart your computer to complete that installation before running Internet Explorer Setup. Setup will now close. CAUSE ===== This error message can occur if Windows was not restarted after installing or updating files that were in use by Windows. For example, some program installations or updates need to replace files that are currently in use by Windows. Some files cannot be replaced while Windows is running. Windows must be restarted so that these files can be updated during the initial startup of Windows before they are loaded into memory. Internet Explorer 5 detects that these operations are pending and cannot be installed until these operations have been completed. RESOLUTION ========== To resolve this issue, click OK, and then restart Windows. After Windows has restarted, run Internet Explorer 5 Setup again. If you receive the error message again, click OK, and then restart Windows. After Windows has restarted, run Internet Explorer 5 Setup again. Restarting Windows may not resolve the issue. You may need to perform the following procedure: Windows 95/98 ------------- Rename the Wininit.ini file, restart the computer, and then run Internet Explorer 5 Setup again. For information about how to rename files, click Start, click Help, click the Index tab, type "renaming" (without the quotation marks), and then double-click the Renaming Files topic. Windows NT ---------- WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk. For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT or Windows 2000, you should also update your Emergency Repair Disk (ERD). Locate the following Windows NT registry key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager Delete any PendingFileRenameOperations values. You may also need to check for pending file rename operations in the following registry keys: HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnceEx HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce NOTE: If the problem is still not resolved, check for the existence of old installation files in your TEMP or TMP folders, check for the existence of a folder named "$!$!$!$!" in the root folder, or try emptying the Temporary Internet Files folder. Renaming the Wininit File ------------------------- 1. Click Start, click Find (or Search), click Files or Folders. 2. In the Named box, type "wininit.ini" (without the quotation marks) (make sure "Look in" is set for C: or "Local Hard Drives"), and then click Find Now. 3. Right-click the Wininit.ini file and click Rename. 4. Delete "ini" and replace it with "nin". 5. Close Find. Deleting the Temporary Internet Files ------------------------------------- 1. On the desktop, right-click Internet Explorer and click Properties. 2. Under Temporary Internet Files, click Delete Files. 3. Click to select the "Delete Offline Content" check box and click OK. 4. Close Internet Properties. Deleting Temporary Files ------------------------ 1. Double-click My Computer, click the C drive, click Windows, and click the Temp folder. 2. Press CTRL+A at the same time (this should select all files in the folder). 3. Press DELETE on your keyboard. 4. Close My Computer. STATUS ====== This behavior is by design. Additional query words: ====================================================================== Keywords : kberrmsg kbsetup msiew95 msient msiew98 Technology : kbwin2000ProSearch kbwin2000Pro Version : :2000,5,5.5 Issue type : kbprb ============================================================================= Copyright Microsoft Corporation 2001.